Returns & Exchanges

At FACT., we stand by the quality of our products and offer a 30-day window for returns or exchanges on all eligible items. Our goal is to ensure you are completely satisfied with your purchase through a transparent and efficient return process.

1

Initiate Your Request

Visit our online Returns Portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Securely pack the items in their original packaging, ensuring all tags are attached and the products are in unworn, original condition.

3

Ship the Items

Print the prepaid shipping label provided via email and drop off your package at any authorized carrier location.

4

Receive Your Refund

Once our warehouse inspects the returned goods, we will issue a refund to your original payment method or ship your exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing